Sales Manager

Assist the sales team in generating leads, prospecting, and qualifying potential clients. Prepare and send sales quotations, proposals, and contracts to customers. Coordinate and schedule meetings, appointments, and sales presentations for the sales team.

Customer Relationship Management

• Serve as a primary point of contact for customer inquiries, providing timely and accurate information.Maintain customer databases and ensure all records are updated regularly.
• Address customer concerns and resolve issues promptly to maintain high levels of customer satisfaction.

Order Processing and Fulfilment

• Process sales orders accurately and efficiently, ensuring all necessary documentation is complete.
• Coordinate with various departments, including production, logistics, and finance, to ensure timely order fulfilment.
• Monitor order status and provide regular updates to customers regarding delivery schedules.

Sales Administration

• Maintain sales-related documentation, including contracts, purchase orders, and sales reports.
• Prepare and analyse sales reports, performance metrics, and forecasts for management review.
• Assist in the development and implementation of sales strategies to meet revenue targets.

Coordination and Communication

• Facilitate communication between the sales team and other internal departments to ensure alignment on customer requirements and project timelines.
• Collaborate with marketing to coordinate promotional activities, campaigns, and events.
• Communicate effectively with external stakeholders, such as suppliers, distributors, and partners, to support sales initiatives.

Continuous Improvement

• Identify areas for process improvement and efficiency gains within the sales operations.
• Recommend and implement solutions to streamline workflows and enhance productivity.
• Stay updated on industry trends, market developments, and competitor activities to inform sales strategies.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in sales support, customer service, or administrative roles, preferably in the solar energy industry.
• Strong proficiency in MS Office suite (Excel, Word, PowerPoint) and CRM software. Excellent interpersonal skills and the ability to build rapport with customers and internal teams.
• Exceptional organizational and time management abilities, with a keen eye for detail.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Self-motivated and able to work independently as well as part of a team.
• Knowledge of solar energy technologies, products, and industry trends is desirable.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.